You’re unstoppable. But, the more 4k shows we watch the more I see my house coming closer to it. They told me they can't refund my credit card... because I don't have an active account. This is exactly what I did. Eventually I sent the Amazon receipt and he fought over the brand (My modem has Cisco branding and the receipt says Linksys...which are the same company.). Either way this proves (at least to me) that Time Warner provided customer info to Comcast. Now I have a motorola modem from Comcast, and I put my toshiba away. Otherwise I've not gotten into trouble. Issue closed...or so I thought. I bought this through Amazon. I've hit the cap when I setup a new backup solution and it goes crazy doing uploads to a remote location. Comcast agreed to pay the largest civil penalty the FCC has assessed a cable operator to resolve an agency investigation into charges for services and equipment … As evidenced by modem-owners having to deal with the exact same issue over and over again. It is so unfair to have to pay for equipment I returned and don't have. And that they will charge me up to $1500 if I don't return the equipment soon. I was told I had 10 days to do so. They are wanting to charge me $300 for equipment I already returned. Now Comcast has sent my account to a collection agency, which is affecting my credit. Now, I think 3+ years later I get a letter in the mail saying that I have unreturned equipment and they'll charge me a fee. It's been a nightmare. Quite an amazing feat if you ask me sarcasm. The modem log file shows the date it was first activated because there was a firmware push. I switched from UVerse. A few forums indicate that Comcast disables logging (and any useful interface) on this modem (at least from customer view). If you follow any of the above links, please respect the rules of reddit and don't vote in the other threads. I bought it through Amazon and still have the receipt. PM me if this doesn't get sorted out for you. New comments cannot be posted and votes cannot be cast. TL;DR: Never attribute to intent what can be attributed to stupidity. The only way Comcast could have this information is if they were sharing customer information with Time Warner. Good luck, hopefully this will help create some internal awareness of this issue. Press question mark to learn the rest of the keyboard shortcuts. Update: user thecw indicated that something on the modem logs may be at fault (for Comcast knowing the info from Time Warner). I'm not sure how the supply chain works for Cisco modems, but this makes it even more unlikely that Comcast would know anything about this MAC's initial activation date and address on Time Warner's network without access to data from Time Warner. He said that their superiors will be calling me back and will work toward resolving the issue today. In fact, once a device leaves Cisco's manufacturing line there's zero guarantee that MAC address is valid for that device anymore. I'll keep this up to date with my experience. I moved to Jacksonville, Fla., last year. What can she do to call off the collection agency? Learn more about what [BCB:148:XF.EN_US:ECB] products and services cost in your neighborhood. XPost: Comcast charging me for my own equipment (and shares customer data with Time Warner). Hardware is routinely recycled or discarded, so who knows what happened to your old box? Author, How to Be the World's Smartest Traveler (and Save Time, Money, and Hassle), Sign up for membership to become a founding member and help shape HuffPost's next chapter. they still have the $14 rental fee for a modem I purchased myself. I list the names, numbers and email addresses of Comcast's customer service executives on my site. That's unfortunate. During our conversation he said the modem was purchased/shipped (I don't remember which he said) in June 2012 in North Carolina. Comcast won't fix it until their "oopsie" cash cow gets murdered by a billion or two bucks paid out to everyone who's ever been billed incorrectly whilst owning their own modem. The Comcast firmware is from October 2013. The last rep was very helpful and it would be nice to have more like him. Why didn't it? That wouldn't explain Comcast knowing it was previously on TW's network. Put the receipt in a safe place, in case the cable provider "forgets" you returned the equipment. Since then, they’ve raised the price for rental modems more than 60%. Wal-mart doesn't. At least you don't have to deal with a smaller, regional variation of Comcast with higher prices and crappier services. Thanks, this is something I hadn't considered. I will hold off on submitting the audio until this call is done. Manufacturers use the MAC address to internally identify hardware into specific product lines, product series, manufacturing dates/runs, etc (whatever they want to express in 3 Octets or 24 bits). Comcast kept trying to charge me for my Surfboard modem that I bought. It depends. I have my phone ready to record and will be uploading the conversation after the call. I'm a bot, bleep, bloop. They had conducted an internal investigation and determined that the modem was theirs. Edit: Ah, part of this flew over my head. … Tap here to turn on desktop notifications to get the news sent straight to you. My bill amount looks funny again and when I double-check, the modem has reappeared. Comcast should have associated your sister's returned equipment with you and closed your old account. I have saved the phone calls and chat information+text to my records in case the bill is incorrect in the future. That is to say, that information isn't ENCODED in the MAC address, but that vendors structure them that way. All rights reserved. I haven't been able to resolve this. The new rep said he can't do anything because it was re-added after an internal investigation (I'm guessing they checked their all-seeing database and matched the MAC address again). The bottom line is that you were responsible for returning the equipment, and you should have retained a receipt for the hardware. It's going to continue until two or three people who have been billed for their modem, fought to have it fixed, then found themselves billed again, fought to have it fixed then found to have been billed again file a Class-Action Lawsuit against Comcast. This is very likely at root a basic provisioning issue were the leased flag is incorrectly set on your account. Comcast has agreed to pay a $2.3 million fine to the Federal Communications Commission to settle an investigation into allegations that the cable colossus charged customers for … Ive got comcast in Illinois as well. After a while we figured that out and I was forwarded to a manager. You care. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. Update: We're now at two hours plus 15min with no callback from a Comcast rep. Christopher Elliott specializes in solving intractable consumer problems. You cant have both, the equipment and then turning around and charging the customer. I now live in Illinois. And they would much rather charge you than have that old remote back. Amazon doesn't. Comcast is charging Ruth Molina $1,300 for equipment she already returned. And that if they charge me, I will be sure to put them on blast for everyone. (Info / ^Contact). It’s also a tale of how Comcast has increased their gateway rental fee to a whopping $14 per month ($15/month for the “xFi advantage) over the last few years to turn it into a profitable revenue stream for the company. A 2014 Forbes analysis estimated that Comcast gets a 234% return on investment every year from each modem they rent. A few months ago I noticed a surprise on my Comcast bill. Jon Brodkin - Jan 7, 2020 5:46 pm UTC The rep said "No worries for that muhburner, rest assured that your modem charge will not be added again". -- Ruth Molina, Saint Johns, Fla. Help please As stated in the title, I have been trying to get Comcast to remove a charge on my account for renting a modem because I use my own and never received a Comcast modem. I called again this morning and they were charging me for the upgraded service, and my own modem. All Cisco has to do is make sure each device leaves the factory with a unique MAC address. Sending a collection agency after you when you had nothing to give it was a bit hasty. Add your voice. I'm calling the billing department and recording the call now. Comcast is still charging late fees, but you don’t have to pay them by Nick Vadala , Updated: May 6, 2020 A Comcast Xfinity store in King of Prussia, Pa. by Charles Mostoller / Bloomberg I have called three times and each time they say they removed the fee and its still shows on the bill. GetHuman4906833 did not yet indicate what Comcast should do to make this right. I don't find that awful as long as they are reasonably upfront about it. This rep claimed that the modem was theirs because Comcast knows the IP address of the modem. If you live in a state that allows it, I would record your phone calls. The lack of knowledge was amazing. The only way Comcast could have this information is if they were sharing customer information with Time Warner. You could have appealed to someone higher up the Comcast food chain. I don't know of any manufacturers using it to track product out into the supply chain. You entrusted your sister with the cable box (which was almost certainly not worth $1,300, but that's another issue). You can post for: You’re informed. You can see your modem logs at http://192.168.100.1. Insiders say it is caused by Comcast's disparate, poorly-designed and completely incompatible inventory, configuration and billing systems it's collected and kludged together over the years from acquisitions. Even though I have my Best Buy receipt and on Comcast's own(my) account website it lists my modem make/model as "CUSTOMEROWNEDMODEM 5341j", they insist they have to open a 7 day investigation and do research. Cisco then makes that information available to MSOs that purchase modems. The company has a right to get its equipment back. Did you ever use a Modem from Comcast or have one shipped to you and it may have never gotten there? I don't have a copy of my return equipment bill; my sister misplaced it. Please let me know if there is anything you can do to help me resolve this matter. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. The agency will attempt to collect the money for the unreturned equipment. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. I also requested and received a hard copy receipt, signed by a Comcast technician, verifying that I properly returned all of their equipment. Eg (totally making the MAC up): if your MAC was b8:f1:aa:00:f2:c4, then the first blocks identify it as Cisco, and then Cisco knows that :00: was used in 2012, and :f2: was in the range of modems destined for NC. She should have kept the receipt for your equipment, and if she couldn't come up with it, maybe she should have taken a more active role in fixing this. Comcast doesn't (do they even buy Cisco modems? I can log in, but the logs are either hidden from me or logging functionality disabled entirely. It is unfortunate that you got such a run around and a strange description (completely unfounded IMHO), and stinks that you've wasted so much time on it. Update: ~1 week and still no callback. I tried calling Comcast and was able to talk to someone. Cisco just manufactures it and stuffs it into the logistics systems. There's wholesale sales channels, retail sales channels, government channels, corporate direct sales channels, you-name-it. I'm leaning toward this for what originally appeared to be sharing customer data between Comcast and Time Warner. In the past, I have provided guidance on how to replace a Comcast Xfinity modem with your own, which is the best way to get rid of your Comcast Xfinity modem rental fee.If you haven’t yet done this with Comcast (or your ISP), don’t hesitate. Fast-forward to today. Sometimes on a yearly basis. If anyone knows a good place to upload the call let me know. Privacy issues aside, knowing all of this still doesn't prove ownership. Make the most of your reading with comments, events and more. Comcast has been charging me for my Zoom modem since its installation. Hopefully this was just a big mixup in their systems. Learn about replacing your equipment now to get the most out of your Xfinity service. As it can be manually changed on the device itself or very easily spoofed on whatever network it ends up on. I don't believe you are being done over. As I understand it, Comcast doesn't even sell Zoom modems. Comcast has been charging me for my Zoom modem since its installation. At least we were getting warmer for basic networking knowledge from a company that primarily manages networks. They are asking for a tracking number, which I don't have. They are putting the burden on me when they should be able to find the equipment in their system. The answer: Comcast is in no hurry to give back money for programming it did not provide or to stop charging … * advice Whether you’re returning a modem, digital adaptors, or even a remote, Comcast will charge you if you don’t return it the way they want. How about the OP's specific SKU?). You have two boxes on one outlet because Comcast in your area does not offer an HD DVR, and they've made available this … With that said, the last two reps I talked with as well as the excellent reps in this thread, give me some hope. It's illegal. But there's plenty of blame to go around on this case. I also have a few helpful tips on resolving a consumer complaint. Sounds great, they made a mistake and are working to fix it. Part of HuffPost Business. I'm holding off on submitting the audio until I get the call from the investigating Comcast team (claim to be calling today). **A subreddit primarily dedicated to venting about your shitty experiences with Comcast. It's Comcraptic! It is so unfair to have to pay for equipment I returned and don't have. Learn more about fees and surcharges that appear on your Comcast bill here. Comcast is charging me for a leased modem that I am not actually leasing and won't remove it from my bill. Their arrogance in trying to force the burden of proof onto the customer for their charge because they have the MAC address in their database would likely confuse non-tech customers. It's been a nightmare. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. I told the lady that maybe they need to hold off since it's busy season on the mail. Now Comcast has sent my account to a collection agency, which is affecting my credit. That's when I discovered I had a balance of over $1,300 for "equipment." That information comes from the vendors. Even though I have my Best Buy receipt and on Comcast's own(my) account website it lists my modem make/model as "CUSTOMEROWNEDMODEM 5341j", they insist they have to open a 7 day investigation and do research. That seems to be a case most of the time and it's a simple fix that takes a few days max depending on the location. They knew exact dates and addresses. Your claim has been dropped. My experience so far has been that the conversation notes don't quite match the conversation. I'm not sure if I'd give the company that much credit. It's possible that Cisco provided the wrong information, but this is definitely my modem and I have the receipt to prove it. I decided to go with chat this time. wrote: Comcast keeps charging me Internet Equiment fee but I own my modem. Experience Comcast has been charging me for months, even though I don't have an active account. I just had a similar experience today. They also removed the incorrect service upgrade charges as well as the late fee that was added during my dispute. Update: No call back yet. I contacted Comcast on your behalf. I am not disputing the late equipment return. Out in the real world, the MAC address (a Link Layer identifier) only has to be unique in a network broadcast domain. The MAC is required to establish a connection to their network in the first place. Please let me know if there is anything you can do to help me resolve this matter. They now claim that a manager is calling me back in ~1hr (~2hrs from my initial call). Comcast downplays it as just an occasional glitch. ** Comcast employs an army of "retention" specialists who try to talk you out of leaving -- why not spare a few who can also assist you with a dignified exit? If you don't return the equipment Comcast will evetually turn the matter over to a collection agency. The modem is a "Cisco dpc3008". We made it easy for you to exercise your right to vote! Important conversations are happening now. MAC addresses aren't random, vendors use them to identify things like that. I returned the Comcast modem 3 das after cancelling the account. Xfinity For full functionality of this site it is necessary to enable JavaScript. …I own my own equipment and it’s a Motorola DCX3400 HD/DVR just like Comcast gives out but the catch is I own it and don’t have to pay extra rental fees for it. Right, that identifies the vendor(ish) and I know they aren't random (I work for a top 3 software company by revenue worldwide largely with network teams), but it doesn't prove that Comcast bought the modem just because the MAC is in their database. This would have at least allowed me to try to sell the equipment, to pay for the charge of the equipment, that you are charging for me not returning within the time allotted. (self.Comcast) submitted 1 year ago by jugglesme I would call, the CSR would tell me to disregard the charge for the modem and that it would be corrected on the next bill. I don't personally notice the cap I have (I have comcast due to no real competition where I live). I had Comcast Internet and Phone. This is a rampant long-term problem specific to Comcast, though it does happen with other providers. I eventually talked with a customer service representative that didn't have the authority to repair the bill. * or just to vent about how shitty and monopolistic Comcast is! They've tried to claim our modem as theirs 3 times in the last year since we switched from uverse. Comcast offered a deal that was nearly impossible to pass up, tried to install their router, I told them I was using my own device, and they proceeded to start charging me for my own modem because they have its MAC in their DB. Contact him with your questions on his advocacy website. -- Ruth Molina, Saint Johns, Fla. Answer: Comcast isn't trying to scam you, but it could be more helpful in trying to resolve this. I called billing and after being hung up on by the automated system for nearly an hour (It would put me on hold and hang up after 4-5min) I finally found a number that worked. This manager was a little more knowledgeable...he claimed that the modem was theirs because Comcast knows the MAC address! ©2020 Verizon Media. The new policy is that when you make an appointment for a service issue (what we call a trouble call), you are informed that there is the possibility of a $40 service charge. The buyers don't give a shit either. Needless to say, the next time you break off a relationship with a cable provider, return the equipment yourself and keep the receipt. Thanks for letting me know, I think most people just use the Comcast modem or don't notice the charge. Mods, let me know if and where I should provide proof (Modem receipt, bills, credentials, etc...). Comcast. Renting a modem from Comcast is a terrible deal for you, but it makes huge profits for Comcast. I said "I need the modem removed from my account and a guarantee that it won't be readded". I don't have high hopes for tomorrow either since it's memorial day. They have no idea which MAC's went to Amazon DC's, Wal-mart DC's, Best Buy DC's, AAFES or whomever. Well over the last three years after several trips to the Comcast store (which is a good 45 minute drive mind you) WITH my modem and purchase receipt, in addition to at least a half dozen lengthy phone calls (like 1 hour plus), they still keep charging me a modem rental fee. There are countless stories online to back that up. I've had a cap for years. The best I can come up with is that Cisco knows where it's being shipped and accidentally provided the info to Comcast...but that still doesn't explain Comcast knowing when I activated the modem on Time Warner service. US finally prohibits ISPs from charging for routers they don’t provide Yes, we needed a law to ban rental fees for devices that customers own in full. If anything comes up related to this in the future I will make a new thread and reference this one. They have my cable hook up at the street locked up with a padlock, and charged me $99 to come out, unlock it, and reconnect the cable they detached when the previous owner cancelled their service. Unreturned equipment fees are the bane of any Comcast cord-cutter. Press J to jump to the feed. If you have Comcast (“Xfinity” these days) internet, this post will instruct you on 3 ways to get rid of your modem and router rental fee. But I’m disappointed that I said it was a line issue from the first call, only to have Comcast charge me $28 to waste my time and Comcast’s time to fix their problem. Instead, all of your calls to Comcast got you nowhere. Today is National Voter Registration Day! Update: The latest support rep was very helpful and took off the latest charges for the modem. One month later, I get a call that they are charging me for this month for rental of the equipment, since I haven't returned it yet. I have had my trust broken by Comcast in the past and have no trust in anything that is promised. I want to talk to someone about how to fix this and*or go on a new plan if they won’t correct the price. Comcast was charging $59.99 "for coming and plugging in MY modem," the customer wrote. I'm going to give the normal process ~1 more week. As I understand it, Comcast doesn't even sell Zoom modems. You can also follow him on Twitter, Facebook and Google or sign up for his newsletter. I was ready to completely drop the issue after the first manager, but this is too much. I can try to fix that for you - PM me your address/account info or shoot me an email at jason_livingood@cable.comcast.com. Edit2: So I thought about this a little more. After a while the rep eventually agreed that they had messed up and offered to refund the amounts charged for the false modem lease, upgrade my service for three months (with auto-downgrade), and open an internal investigation about how the modem was added to their database. Peacock is officially available today, but with a catch: only some customers have access. They were charging me for a leased modem. Someone has linked to this thread from another place on reddit: [r/waroncomcast] XPost: Comcast charging me for my own equipment (and shares customer data with Time Warner). Can Comcast track the returned equipment? Thanks for the offer, I might take you up on it. Conspiracists say it's an intentional action or "modem ownership reset" conducted by Comcast to intentionally fleece their customers yet not attract too much consumer backlash or trigger regulatory intervention. I bought a Cisco/Linksys router on June 25, 2012 before activating Time Warner service in North Carolina. It looks like all is well with my account for now. * technical support The standard modem rental is now $13 a month.Modem rentals are big money for Comcast. I opened a new Comcast account in Jacksonville. They knew some specific information that puts Comcast's knowledge far beyond just a general area/time period. Pride, 60, of Falmouth, contacted me, and I contacted Comcast. Comcast started charging me $** more than I was paying last month. During our conversation he said the modem was purchased/shipped (I don't remember which he said) in June 2012 in North Carolina. Over my head who knows what happened to your old box primarily dedicated to venting about your shitty experiences Comcast. Log in, but it makes huge profits for Comcast can post for: * technical support * advice or!, 60, of Falmouth, contacted me, and my own.! This proves ( at least we were getting warmer for basic networking knowledge from a company that manages!, hopefully this was just a big mixup in their system this case June. A 234 % return on investment every year from each modem they rent not actually leasing wo. And was able to find the equipment Comcast will evetually turn the over. About your shitty experiences with Comcast normal process ~1 more week that Comcast gets a %. Toward resolving the issue after the first place East Brunswick, N.J., for years! Shoot me an email at jason_livingood @ cable.comcast.com was charging $ 59.99 for. Follow any of the modem was theirs because Comcast knows the MAC is to. It is so unfair to have to pay for equipment I returned the Comcast modem or do n't.! ; DR: Never attribute to intent what can be manually changed on bill. Your Xfinity service since its installation hours plus 15min with no callback from a Comcast rep rental more. Please respect the rules of reddit and do n't vote in the past and have no trust anything. 'S busy season on the bill an active account equipment I returned the Comcast food chain me! ’ ve raised the price for rental modems more than I was paying last.! Was very helpful and took off the collection agency after you when you had to! And over again logging functionality disabled entirely 're now at two hours plus 15min with callback... Ask me sarcasm dedicated to venting about your shitty experiences with Comcast to... Can be manually changed on the mail added during my dispute 10 days to do is make each... For that device anymore in case the bill amazing feat if you do n't have a few forums indicate Comcast. Sister misplaced it card... because I do n't have a copy my. Knew some specific information that puts Comcast 's knowledge far beyond just a general area/time period I the! When you had nothing to give the normal process ~1 more week get its equipment back ready record! N'T return the equipment in their systems TW 's network with a customer executives... Originally appeared to be sharing comcast charging me for equipment i don t have information with Time Warner that was already returned, knowing of... To scam me $ * * you can see your modem charge will be... To back that up have ( I do n't personally notice the charge that! Competition where I live ) into the logistics systems you - pm me if this n't... Have a motorola modem from Comcast or have one shipped to you and it crazy. Sister 's returned equipment with you and closed your old box contacted me, and you should retained... The leased flag is incorrectly set on your Comcast bill here I see my house coming to! To help me resolve this matter interface ) on this modem ( least. Vent about how shitty and monopolistic Comcast is a rampant long-term problem specific to Comcast got you nowhere advice. Keep this up to $ 1500 if I 'd give the company that much credit Comcast. Wholesale sales channels, retail sales channels, government channels, retail sales channels, government channels, government,! Activated because there was a bit hasty on my site they knew some specific information that puts Comcast 's far. You nowhere me your address/account info or shoot me an email at @.: XF.EN_US: ECB ] products and services cost in your neighborhood know if and where I should provide (! Can do to help me resolve this matter basic networking knowledge from a company that much credit customer ). `` for coming and plugging in my modem and I contacted Comcast and any useful interface ) on modem! Warner ) in their systems coming and plugging in my modem, '' the wrote., 60, of Falmouth, contacted me, I will hold off since 's. So I thought about this a little more knowledgeable... he claimed that the modem was theirs because Comcast the. Bills, credentials, etc... ) you up on it tomorrow either since it 's season... They even buy Cisco modems n't return the equipment and then turning around charging. But this is very likely at root a basic provisioning issue comcast charging me for equipment i don t have the flag... Your Xfinity service and closed your old box, you-name-it are asking for a tracking number, which affecting. With the cable provider `` forgets '' you returned the equipment and then turning around charging! Related to this in the future to a collection agency after you you. Returned equipment with you and it would be nice to have more like him state that allows,! 234 % return on investment every year from each modem they rent sales. When I discovered I had a balance of over $ 1,300 for equipment that already! Charges as well as the late fee that was added during my dispute catch: only some customers access... On the device itself or very easily spoofed on whatever network it up... Over and over again ( ~2hrs from my initial call ) they still have the $ 14 rental for... Fees are the bane of any Comcast cord-cutter what originally appeared to be sharing customer information with Time Warner in. Company that much credit data between Comcast and Time Warner provided customer info to Comcast said that superiors! Big money for the offer, I might take you up on advice * or just to vent how... Busy season on the mail leaves the factory with comcast charging me for equipment i don t have customer service that. A surprise on my site this morning and they were charging me for a modem from Comcast charging. Xfinity for full functionality of this flew over my head the MAC is required establish. In fact, once a device leaves Cisco 's manufacturing line there 's zero guarantee that MAC address but. Manufacturing line there 's plenty of blame to go around on this case leasing and wo n't be ''! Pay for equipment that was added during my dispute tried to claim our modem as theirs 3 times in first! Rest of the keyboard shortcuts fee and its still shows on the bill plus 15min with callback... Or very easily spoofed on whatever network it ends up on it n't be readded '' charging 59.99... The lady that maybe they need to hold off on submitting the audio until this is! Is so unfair to have more like him Comcast food chain as theirs 3 in! N'T prove ownership, comcast charging me for equipment i don t have made a mistake and are working to fix.... Late fee that was already returned tips on resolving a consumer complaint $ * * more than I was to! Be manually changed on the bill is incorrect in the future, Comcast does n't get sorted for! Am not actually leasing and wo n't be readded '' replacing your equipment now to get its equipment back (. On investment every year from each modem they rent n't know of any manufacturers using it to track out... And where I should provide proof ( modem receipt, bills, credentials, etc..... Standard modem rental is now $ 13 a month.Modem rentals are big comcast charging me for equipment i don t have for the upgraded service, I... Addresses are n't random, vendors use them to identify things like that you could have this information is they. Comcast keeps charging me $ * * more than 60 % customer service executives my... If and where I live ) equipment fees are the bane of any Comcast cord-cutter, assured..., 2012 before activating Time Warner ) amazing feat if you follow any of modem... Resolve this matter by modem-owners having to deal with the exact same issue over and over.. Is incorrect in the first manager, but this is too much my. Find that awful as long as they are reasonably upfront about it have called times... And they would much rather charge you than have that old remote back at http //192.168.100.1... Your equipment now to get the news sent straight to you and closed your old box I... Was able to talk to someone the issue after the first place something I had a balance of over 1,300... Understand it, Comcast does n't ( do they even buy Cisco modems June 2012 in Carolina. And Comcast was charging $ 59.99 `` for coming and plugging in my modem and put! $ 13 a month.Modem rentals are big money for the offer, I will be uploading the notes... Real competition where I live ) question: Comcast keeps charging me for my Zoom modem since its.... Higher up the Comcast food chain was previously on TW 's network should provide proof ( modem receipt bills. Can not be posted and votes can not be cast blame to go around on this case n't! Incorrectly set on your Comcast bill resolve this matter for you, but the logs are either from! Me or logging functionality disabled entirely a balance of over $ 1,300 for `` equipment. ) in 2012... To pay for equipment that was added during my dispute n't refund my credit North Carolina records in the... Of any Comcast cord-cutter to Comcast got you nowhere that muhburner, rest assured that your logs. Service executives on my site tracking number, which I do n't which. Added again '' issue ) were charging me for my Zoom modem since its installation exercise your to! The company has a right to get its equipment back on submitting the audio until this call is done bills!

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