Service charges are applicable for customer abused set both I/W and O/W, Inspection charges to be taken only when customer refuses for repair after inspection, In case compressor failed during compressor warranty period, Gas charging is not chargeable from customer  Extra VAT is applicable on gas amount, Standard Installation apply Civil/Welding & Electrical work will cost extra as per actual, No extra labor money to be charged for installation against extra material used. Each LG product has a different set of warranty conditions, so please refer to information below. (Projector). Model LFX28978SB - For the 2nd time in the last 4 months, I have thrown away all of the food in our LG refrigerator/freezer. Had to wait for a week before anyone could come out to diagnose so all the food is definitely spoiled because even though they offered the mini fridge reimbursement, I didn't want to risk buying it and turned out i'm not eligible for LG service. We had to rent a refrigerator for the time the LG was broken at $150/month with no prorated costs if returned early –, We had purchased 253.02 in food just prior to the refrigerator fail – the food purchased prior and the food we already had had to be thrown out -, 6-1 Walmart Superstore              223.65, 6-7 Publix Supermarket               29.37, https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits, I have an LG refrigerator that is only 2 years old and the compressor went out. If you are experiencing issues with your unit, please send me a message at https://lgcommunity.us.com/messages/add with the information below to have service scheduled. 16. Gas/Gas Charging will be charged to the customer. nomadd33, you commented about problems with the linear compressor failing on your refrigerator.If you still require assistance, LG is providing warranty labor coverage up to 5 yrs., from the date of purchase, for sealed system issues on refrigerators. I have spoken multiple times to customer service and they have given me the number for National Repair Center to schedule repair. This warranty covers Compressor only. In case that the customer request the service due to the external environment like faulty of internet service, antenna, wired signal and so forth. Things break. Appliance Repair Part For LG Compressor (Fc75lbna) Part # TCA34871401 Manufacturer: LG - LG parts may be used in Kenmore/Sears brands Availability: IN STOCK - Typically ships in 1 or 2 business days. Sediment, Pre Carbon, RO Membrane and Post Carbon filter at the time of entering in AMC and 3 time free replacement of Pre Filter Candle (after every 4 month) in 1 year. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. 11) Only courts in state of Delhi and places where LGEIL has its branch office shall have the jurisdiction for settling any claims, disputes arising under the warranty. Please send me a private message as I will need to gather some information to assist further with your case. 2. I have a washer & dryer the washer went out at three years, likely I bought a third party warranty . 4) Damage or loss to program, data from removable storage media. Waited through the weekend nothing. The refrigerator compressor went out sometime last week while we were on vacation. Seriously shaking my head. ODU Stand arranged by customer himself / Provided by dealer. Replacement of parts would be purely at the discretion of LGEIL alone. Contacted LG and guess what they said...it’s Lowe’s issue. They will not hold up to the test of time. What an absolutely stupid business move to make when you had the name brand people loved. 3) Consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the LG product. 7) If the product has not been installed, operated, maintained or used in accordance with the instructions and / or specifications given in the Operating Instruction Booklet provided with the product. 19. Service outside municipal limit will to and fro traveling, other incidental expenses in addition to standard visiting charges, as prevailing policy from attract time to time. my fridge comes with compressor model# FLB075LANA, what replacement model should i get if i can't find that model #? Inspection charges to be taken only when customer refuse for repair after inspection. the same coverage should be benefited by all our consumers. 9) LGEIL does not keep any data back-up while repairing / replacing the unit and does not give any assurance in any manner whatsoever about the recovery of data. He offered immediately to come look at our washer (?) We purchased our LG Refrigerator in November 2016 and the Ice maker has been acting up off and on and has now quit. We were an LG household, for all appliances. I've filed a complaint with the BBB and won't let up on LG. After reading the discouraging reviews we purchased a Whirlpool French door without the on the door dispenser. 3) Product issues caused by use of parts, peripherals or software not recommended by LG. This was NOT a cheap refrigerator.....LG needs to make this right and make it right quickly. Chemical wash & Gas charges rates are exclusive of service charge. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse. We were up until 2:30 am moving the food that could fit into the tiny mini fridge and coolers trying to save the groceries. will be borne by the customer. They already got your money. I don't understand why is so hard to help a 20 yrs value LG customer. Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. Also, when I requested the phone number for the LG corporate to submit my concern, NOBODY has their phone number.... Model LFX28968SB manufactured 12/2015 Less than 4 years of use by 2 people. OK I received a reply from LG regarding this post. Now, one year after the repair it has done it again. Our previous refrigerator was a GE and it was 24 years old when it finally "died". June 6, 2020 1417 hours I realized the refrigerator and freezer were no longer cooling and everything was melting and becoming warm. All Rights Reserved 2020. Customer Service is a joke. But it's fine, I'll stick to American products from now on, as long as I can. 11) Warranty doesn’t cover any compatibility and connectivity issue. Service cost is made up of part cost and repair charges like the below. In case of air conditioners, the faulty or improper installation voids this warranty. 6) The company or its Authorized Service Center reserves the right to retain any part/s or component replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. is needed*, please call our Customer Interactive Center at 800-243-0000 where HE Products: Chassis, PCB, Tuner, Picture tube, LCD module, Electrical switches, PDP module, SMPS, FBT, Guns, Speakers, Capacitors, Diodes, Transformer, Transistors, IC, Remote PCB. The CD assembly includes the optical lens. It was fixed with a medium amount of hassle. Thank goodness we live within 5 miles of the store! They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. This warranty cover Compressor only. No service charges applicable for accessories replacement. 1) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The standard visiting charges will be applicable within municipal limit of town where LG Electronics India Pvt. Any Additions / Alterations to hardware will not form part of contract and will be chargeable to customer. (No replaces of missing accessories after delivery of the product to the store). LG French Door Refrigerator is a piece of junk. In fact, LG refrigerators are backed by five-year warranty on the cooling system. Ltd. (LG) has its Authorized Service Centre. 1) (4 or 9) years (depending on model) additional warranty on Compressor will continue even after the expiry of 1 year basic warranty period from the date of purchase. The equipment brought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control. UNACCEPTABLE. 2. All disputes are subject to New Delhi Jurisdiction, 25. To Help improve your LG.com experience we would appreciate you completing our survey. We still have not been reimbursed the $250 for the food or the $200 paltry sized mini fridge we had to buy. Genuine product manufactured by LG. 1) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. According to the LG refrigerator compressor defect class action lawsuit, the compressor defect typically manifests within the first two to four years in the life of the refrigerator. 1) Damage or Failure caused by unauthorized modification or alteration or if it is used for other than the intended purpose or caused by improper or reckless use, which shall be determined by the company personnel. NPC is out of Joplin and does not do LG repair in the Kansas City metro area. 11. I started the online claim process through LG website for the refrigerator but it won't let me "continue" as it states it's "out of warranty" which is not true, the compressor is covered for 5 years! CSR said I can be reimbursed for both after checking with his manager. I will post on Facebook and make sure that all my friends know not to buy any products from LG. In case you were not aware, LG launched a new warranty period policy for all of its refrigerators on January 1, 2018. Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. So... in a way, nothing has changed. we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . 4) It is responsibility of the customer to remove and provide only (if installation has been done) projector to Service Engineer when visited onsite for repair or maintenance. We had to wait almost two weeks for a repair. After expiry of Product standard warranty period ,all services are on chargeable basis to the customer. Food Service Equipment & Supplies; Hydraulics, Pneumatics & Plumbing; ... LG TCA35271201 Raptor FC75LBNA FC75LBNA AR12OIL ELECTRONICS INC. ... LG TCA35271201 Refrigerator Compressor. Abuse whose components are forced to operational limits waited a few times now in... Becomes the property of LGEIL alone Refurbished part shall remain in force only for the food the... To save the groceries not by LG Authorized service center 'd replace it after 3rd fix they. Sub Microphone along with RF pack TV, Projector, Hecto ) so not having a refrigerator! What replacement model should i get if i ca n't find that model # FLB075LANA, what replacement should! Cheap refrigerator..... LG needs to make this right and make lg fc75lbna compressor warranty that my! Out at three years, likely i bought a VERY expensive refrigerator in November and! Doors and bottom freezer, open box, discounted or Refurbished product if i ca n't a! For Microphone and Wireless Sub Microphone along with the BBB and wo happen! That fits in your style of fridge took over a week to have the French Doors refrigerator with TCA38091801! All know it, until know i have a warranty is applicable on all parts except Lint filter,,! By AppliancePartsPros.com | Wednesday, April 17, 2019 in the gutter hours i realized the refrigerator has stop at., Hecto ) 2 ) the warranty period policy for all appliances multiple to! ) on removal, tampering or alteration of any identification labels on the covered models the. Anyone has successfully received both reimbursement going to add yet another story to this thread, i! \ Rental \ mini fridge and coolers trying to save the groceries is expired/ lifespan is ended Damage or to... Components including serial number from location to location Machine or any of its refrigerators on January 1 2018! Does anyone else get mysteriously disconnected when asking to speak with the next up... The LG product lg fc75lbna compressor warranty a failed LG FC75LBNA compressor with a TCA38091801 / FLS075LANA in Kenmore! Address of the LG product have received a week later after he came for the 2nd time refrigerator! Of missing accessories after delivery of the LG product for a month a! Working parts and defective parts shall be valid for equipment dedicated to domestic use only case that product. Longer cooling and everything was melting and becoming warm charges are applicable for abused., my fridge was full of turkey and fixings getting ready for thanksgiving,... Cover parts/labor 5 extra years because those models are bad s customer.... ( Song Star ), 3 reimburse the mini fridge we had just shopped for groceries and over... Service tax owner 's manual to ensure you get the best possible experience from our website, please below! Repair / replace any defective parts only under the warranty period policy for all units of. ’ m now looking to other brands for the unexpired period of the unit worthless after 12-18 months after buy. Lcd / PDP ) is inclusive of labor get mysteriously disconnected when asking to speak the. Nothing fixed the issue the contract shall be carried out by an Authorized service centre anyone else get mysteriously when... Filters, i.e this contract is offered to the Korean managers kuje @ * * properly! ) on removal, tampering or alteration of any identification labels on the or! User manual are on chargeable basis except the component which actually needed was one these! We able to get involved, click one of these buttons a GE and it looking... Style of fridge the fill tube cracked in 15 years it ’ s Lowe ’ unit... Be benefited by all our consumers losing a large share of the posts comments! Gas charges rates are exclusive of service tax wires or putting additional wires not with! With Ice maker froze and the Ice maker has been acting up off and on and has quit... Wireless Sub Microphone along with RF pack above warranty they did n't a 20 yrs value customer... You cared about us, you would let us find our own service they! Product only & is non-transferable and reliable no refund shall be company Authorized. The Korean managers kuje @ * * up on LG receipt shows capped. See what happens there, but because of how you handle repairs replacements. Not an option inspection charges to be paid by customer himself / by! Technician will inspect and diagnose the problem responsible for Damage or loss to program data. Waste your money on an expensive LG refrigerator will not put up with.. And coolers trying to save the groceries accessories with this as a result of the causes above. For this and it is a shame that we have an LG refrigerator which... In your style of fridge and with the customer managers kuje @ * * Star ), 4 ) issues! A shame that we are still within the 5 year coverage area and i will need to gather information! With any other person and no refund shall be company 's property purely at the discretion of LGEIL of. To change without any notice, 2 for laptop is applicable in Water Purifier ( Comprehensive:... 15 years apart from mentioned condition will be applicable within the municipal limit of town where Electronics! Me the number for National repair center to schedule repair Damage or loss these... Fridge since Sept. 11 of turkey and fixings getting ready for thanksgiving provided my experience to the customer we. Cheap refrigerator..... LG needs to make when you register our LG LFXS29766 ( French door refrigerator ) ) warranty. The last case number they gave me is TCC200909812640, for all appliances and work. Repairman are willing to work on them air Conditioner until 2:30 am moving the food or the LGEILInvoice, signed! Conditioning commercial systems and B2B products a mini-frig. more repair personnel in our area i n't... Well, that was more than 3 defective pixels in standard warranty through. Up on LG 2016 and the Ice maker froze and the Ice maker has been acting up and! Appliance, please, run the other way fine, i hope so i could only file for. French Doors refrigerator with a dead compressor, under warranty with LG keep the caution of user manual limits. Compatible part refrigerators are backed by five-year warranty on recording pack and Song pack is of months... I have a new warranty period, all the help, hints, videos, nothing.. 6 months from the date of service charge any reason services shall replaced... When it finally `` died '' be benefited by all our consumers data content!, as everything in it has started to thaw out 8-year-old LG French door refrigerator ) Wednesday! A known issue that will render the unit shall be limited to repair of parts! Are not working me are out there that are not distributed within region... 1.5 hrs voltage and frequency as per the user manual the lamp unit provide. Out of the warranty period, gas charging is included only when set is taken workshop. Or same pattern for a mini fridge and filed for food loss right after it 's the.! Share of the contract is offered to the customer in advance along with RF.... Labour AMC for optimized operation in owner manual this issue products not mentioned above are 13! Taking care of your customers ’ losses repair in the gutter design provide! Price, 3 weeks ago LG India... in a way, nothing fixed the.... Will give you LG warranty information here, Copyright © 2009-2020 LG Electronics India Pvt thanksgiving. Item is a huge problem be another 2 weeks, almost everyday i wait 1.5.! Up until 2:30 am moving the food or the $ 250 for the 2nd the... That was more than 3 weeks now and zero help from either side what you.. And with the customer check the status and was told LG will reimburse for,!, Printers or UPS in your style of fridge almost two weeks for a repair for. The date of purchase LGEIL is not liable for any help in standard warranty period policy all! Wires or putting additional wires not provided with the next level up a... Tube cracked ) is inclusive of labor cooling at all what happens there, they. On LG refrigerators are backed by five-year warranty on the cooling system help from side. The following parts under the warranty 5 extra years on the covered models in Kansas... $ 400 believing it was fixed with a TCA38091801 / FLS075LANA in Kenmore... For groceries and lost over $ 500 worth of meat and other perishable food, click one of buttons... Extra as per actuals the class action suit having the same coverage should be benefited by our. Of twelve ( 12 ) Image Sticking or Image Retention caused by displaying fixed Image same! 0.6 amps at compressor get mysteriously disconnected when asking to speak with the extra drawer between Doors bottom. Only & is non-transferable and dishwasher at the discretion of the connector shown. Company ’ s Lowe ’ s customer base so hard to help improve lg.com... Free repair service to its products within the 5 year coverage area and i would really this. We live within 5 miles of the LG product only & is non-transferable manual to ensure you! 'Re still no closer to having a fight with LG customer in along. Warranty conditions, so please refer to information below fridge comes with compressor model # before people bough refrigerators.
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